Frequently asked questions
Are the items authentic?

Yes, all our items are guaranteed 100% authentic. Each piece undergoes a thorough verification process and is sourced exclusively from trusted sellers and resellers. For more details, please visit our Authenticity page.
How long does shipping take?

We aim to dispatch all orders within two business days.Orders within the Netherlands and Belgium are fully insured and shipped via PostNL, with delivery typically taking up to two business days after dispatch.
For international orders, we ship with UPS, and delivery usually takes 4–8 business days, depending on the destination.
Once your order has been shipped, you will receive tracking details to monitor your parcel.
Is it possible to return my item?

Yes, we accept returns.Please note:once the label is removed from the bag, it can no longer be returned. Please read our return policy.
Do you have gift cards?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

What should I know before buying a vintage item?

All our items are pre-owned and vintage, and may therefore show signs of wear. We carefully document and describe any imperfections so you know exactly what you are purchasing.
Please keep in mind that these characteristics are a natural part of vintage items and contribute to their unique charm and authenticity.
Is there a warranty on the items?

No, we do not offer a warranty on our items. Any signs of wear or damage are clearly displayed in the photos and/or described, ensuring you know exactly what you are purchasing.As we specialize in vintage items, some signs of wear are natural and part of their character.For more details about a specific item, please don’t hesitate to contact us.
How do i know if there are any signs of damage on the items?

All items are carefully inspected, and any signs of damage, wear, or imperfections are clearly described and shown in the photos. This ensures you know exactly what you are purchasing.If you need additional details or close-up images, please feel free to contact us before buying.
How do i know the condition of the item?

All our vintage bags are thoroughly inspected and described as accurately as possible. Please note that, due to their age and previous use, minor imperfections may be present.We use the following general grading system to indicate each item’s condition.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do i have pay for import duties?

For orders shipped outside the European Union (EU), additional import duties or taxes may apply.
These charges are not included in the product price or shipping costs.

Such fees are usually collected by the courier service or upon pickup at your local delivery point.
We suggest checking with your local customs office to get an estimate of any potential import charges before completing your purchase.
Can i sell my bag?

Thank you for your interest! Currently, we do not buy bags from individuals, as all our items are sourced exclusively from our trusted suppliers.
Another question

You can always get in touch with us through several convenient channels: via our contact page, by email, or by sending a message on Instagram. We’re happy to assist you with any questions or concerns.